You'll find below all of our frequently asked questions. If your query isn't answered and you'd like to ask a question directly, please feel free to send through a message using the "Contact Us" form at the top of the page!
How much is shipping?
Shipping within Australia incurs the following rates:
- Express Shipping (1-4 Business Days): $15.00
- Standard Shipping (2-8 Business Days) Cart value under $100: $9.70
- Standard Shipping (2-8 Business Days) Cart value over $100: FREE
Items listed under our "Heavy Items" shipping policy will be shipped based on the cost presented by our vendors and do not qualify for free shipping of orders over $100. Items currently included in this policy are:
- Travertine Table Numbers and Wedding Signage
- Custom Name Wall Signs
How long will it take for production of my order?
If you have ordered an in stock item, subject to order volumes we will usually be able to begin and complete an order within 1-2 days from placement.
What if I need an order completed urgently?
We're certainly no stranger to last minute gifts! If you need an item urgently and have opted for express delivery, feel free to drop a note in your checkout and we will do our best to prioritise your order.
Where are items shipped from?
Items are designed, created and shipped from Sydney, Australia.
What's the best way to place a bulk order for many items?
If you have a bulk order, feel free to send us a message using the "Contact Us" form above and we will provide instruction on how best to place the order and confirm personalisation details. You will likely be asked to provide a document via email with the personalisation details for each piece.
I've provided the wrong personalisation information, what do I do?
We will sense check all orders that come through and contact customers if we spot potential errors, particularly in sayings or dates. As soon as you realise the error, send through a message to email@example.com with your order number in the subject line and we can be in touch to discuss any changes. Please note if your order has already been created you may incur an additional fee for the new item.
I have a logo or graphic I'd like to include, can you engrave this?
We will be offering logo customisation services as standard very soon! In the meantime, please feel free to send through a message using the "Contact Us" form above and we can discuss the cost for personalising any of our items with your desired logo.